Where top CX leaders gather to shape the future of digital customer experience.
Digital Customer Experience Summit 2025 returns to Toronto, November 12-13, 2025 at the Hyatt Regency, where 26+ industry leaders will share the strategies reshaping digital customer experience across North America. The essential gathering for CX professionals serious about transforming digital customer experiences across B2B and B2C sectors.
This year's focus: Turning AI investments into measurable business outcomes while building genuine customer connections.
What's Driving Success in 2025...
AI Strategy That Delivers:Purolator demonstrates how to move beyond tech implementation to strategic transformation with concrete ROI.
Omnichannel Excellence:Endy reveals their blueprint for reimagining brand marketing to spark category growth and measurable loyalty across all touchpoints.
Premium CX Through Data:Miele Canada shows how to integrate analytical insights with compelling storytelling for lasting customer relationships.
Unified Commerce Mastery:IKEA Canada shares their approach to seamlessly connecting in-store and digital experiences that resonate emotionally.
Conversational AI 2.0: Real banking case study achieving 92% automation rates while improving satisfaction and slashing operational costs.
B2B CX at Scale:Casper Canada and enterprise leaders tackle operationalizing customer experience across large, complex organizations.
Connect & Learn: CX Powerhouses Attending in November 2025...
