May 28-29, 2025
Sheraton Centre Toronto Hotel
Toronto, Ontario 

Hi colleague,

Wow! The Customer Experience Strategies Summit 2025, we just wrapped up today, was nothing short of extraordinary!

Over the last two days, we witnessed CX strategies revolutionized, digital innovations unveiled. Together, we redefined customer engagement, mastered AI-powered experiences, championed data-driven approaches, and embraced human-centered design.

CX Canada 2025 Game-Changers:

• Customer Experience Evolution: From traditional service delivery to predictive, AI-powered personalization
• Digital-Physical Integration: Blending technology and human touchpoints for seamless omnichannel experiences
• Augmented Intelligence: Combining human expertise with agentic AI for operational efficiency
• Brand Power: Building loyalty through consistent, strategic content across all channels
• People-Centric Leadership: Elevating CX through vision, purpose, and employee engagement
• Customer Success Mastery: Moving beyond vanity metrics to behavioral insights that drive outcomes
• Innovation Frontier: From local AI processing to voice interfaces transforming customer interactions

But this is just the beginning. Let's continue pushing the boundaries of customer-centered business transformation. The future is bright, and it's powered by you!

Shape tomorrow's customer experience landscape. Join pioneering leaders in 2026.