30% improvement in customer satisfaction. 25% stronger retention. These are the results financial leaders are achieving with data-driven CX transformation.
Join us this September in Toronto for the Customer Experience for Financial Services Summit 2025—where decision-makers from American Express, JPMorgan Chase, BlackRock, RBC, Mastercard, Goldman Sachs, and more share the strategies redefining digital finance.
Dive into strategic keynotes, executive panels, and leadership sessions – walk away with insights you can implement immediately:
C-Suite Panel: Global Game Changers – Unlock AI investments and future-proof your virtual channels
Data-Driven Innovation - American Express on turning data teams into revenue powerhouses across Cards, Loans & Banking
The Cardless Revolution - Master tokenization and create seamless, fully digital checkout experiences with Mastercard
Humanizing Digital - Desjardins on balancing digital acceleration with emotional intelligence at scale
AI: Friend or Foe? – Cutting through the noise to build smart, scalable AI strategies
Building a Winning Team Track - Executive-focused sessions on:
Building high-performing CX and analytics teams
Driving cross-functional collaboration across digital channels
Cultivating resilience and innovation in financial services leadership
COMPANIES PARTICIPATING AT CXFS 2025...
Strategy Institute, 180 John St, Toronto, ON M5V 3A8, Canada, (416) 944-9200
